NEAS has an exciting new opening for an Adoptions Manager. The Adoptions Manager, in conjunction with the Assistant Adoptions Manager, supervises the Adoptions Department, which includes managing a team of Adoption Counselors, co-managing a team of Animal Welfare Specialists, overseeing front desk activity, and managing post-adoption matters as needed. We are looking for an enthusiastic individual who is as passionate about working with animals as they are about working with people!
- Hire, train, and evaluate Adoption Counselors and Animal Welfare Specialists; work as Adoption Counselor as needed
- Set and oversee adoption and staffing scheduling activity using Acuity
- Represent NEAS positively, ensuring the highest level of customer service for all visitors and adopters
- Provide guidance and advice to adoption counselors and front desk volunteers
- Manage adoption follow-up system
- Co-manage volunteer receptionists and greeters with Volunteer Coordinator
- Direct flow of communication between departments as it pertains to adoptions
- Be available for communication from staff, primarily via phone, outside of regular working hours
- Help intake team coordinate surrenders and returns when needed
- Manage and resolve customer complaints
- Track pets in temporary care
- Bachelor’s degree required
- 4 years of management/supervisory experience
- 2 years of experience working in an animal shelter, veterinary services or equivalent social services field
- Familiar with software for managing adoption appointments and forms as well as animal population management
- Must work well with the public and diverse groups of people, including children, persons of varied racial, ethnic, cultural, socioeconomic backgrounds, sexual preference, and with individuals who are differently-abled.
- Must have excellent oral and written communication skills, and able to work well both in a team and independently
- Must have excellent administrative skills, be highly organized, motivated and maintain composure during challenging and emotionally charged situations
- Must have an understanding of general animal advocacy and specific knowledge of animal shelter issues, and have general animal handling skills
- Ability to initiate and delegate projects, create and implement plans, and follow through with completion and maintenance of programs with minimal supervision
- Ability to handle confidential matters discreetly.
- Must be able to lift, push, pull or carry objects and/or animals weighing up to 50 lbs.
To apply for the Adoptions Manager role, click here.